Airline passengers lie on the floor in Terminal 5 at Heathrow airport in west London yesterday, December 20, 2010
Angry Christmas travellers, stranded by snow and ice at London’s Heathrow, criticised airline and airport officials yesterday for failing to keep them informed and leaving them to sleep in terminal buildings.
Student Michael McGouldrich-Secilia, a 24-year-old from Pittsburgh, had been stuck at Heathrow since Saturday after snow forced the cancellation of his flight to Toronto in Canada.
“I was at terminal three for the last two nights. All I had was a mat and one of those silver insulator things (foil blankets),” he said.
“No one will give me any information,” he added, lying on a yellow plastic temporary bed covered by a blanket and clothes.
The airport was closed over the weekend after a snowstorm grounded flights. Only one of two runways was operating yesterday, adding to the frustration of travellers trying to get away for Christmas holidays.
The airport, operated by Spanish-owned BAA, told passengers not to turn up at terminals one and three because of overcrowding yesterday.
Transport Secretary Philip Hammond said he understood travellers’ frustration.